Terms of Service

These terms apply to all bookings and services provided by Ridlers Coaches. Please read them carefully before making a booking.

1. Introduction

These Terms of Service govern the use of our website and the booking of coach hire, day tours and private hire services provided by Ridlers Ltd (company number 04520830), trading as Ridlers Coaches. By using our website or booking a service with us, you agree to be bound by these terms.

2. Bookings

All bookings are subject to availability. A booking is only confirmed once you have received a confirmation from us (by email or phone). For day tours, your seat is reserved when payment is received or when you have arranged to pay on the coach. For private hire, a quote does not constitute a confirmed booking until a deposit has been paid and a booking confirmation issued.

3. Payment

Day tour fares can be paid by card online (via Stripe) or in cash on the coach. Early-booking discounts are available for a limited period as advertised on each tour. Private hire bookings require a deposit as stated in your quote, with the balance due before or on the day of travel. We accept bank transfer and card payments.

4. Cancellations and Refunds

If you need to cancel a day tour booking, please contact us as soon as possible. Card-paid bookings may be refunded at our discretion depending on notice given. If we cancel a tour due to insufficient numbers, weather or circumstances beyond our control, a full refund will be given. For private hire, cancellation terms are specified in your booking confirmation.

5. Passenger Responsibilities

Passengers must arrive at their pickup point at least 5 minutes before the advertised departure time. Seat belts must be worn at all times. Passengers are responsible for their personal belongings and must follow the driver's instructions. Smoking and vaping are not permitted on any vehicle.

6. Accessibility

We aim to accommodate all passengers. If you or a member of your group has accessibility needs, please contact us before booking so we can ensure the right vehicle is allocated. Some of our coaches are equipped with wheelchair lifts — please ask when booking.

7. Liability

Ridlers Ltd accepts no liability for delays or cancellations caused by circumstances beyond our control, including traffic, weather, road closures or breakdowns. We carry full public liability insurance. We do not accept liability for personal belongings left on our vehicles.

8. Day Tour Itineraries

Dates, timings, availability and fares are subject to final confirmation. We reserve the right to alter pickup points, timings or itineraries if necessary. Any changes will be communicated to booked passengers as early as possible.

9. Private Hire

Quotes for private hire are valid for 14 days from the date issued. Mileage, waiting time and overnight charges may apply as detailed in your quote. Any additional requirements not included in the original quote will be charged separately.

10. Complaints

We take all complaints seriously. If you have a complaint about our service, please contact us in writing at info@ridlers.co.uk or by phone on 01398 323398. We will acknowledge your complaint within 5 working days and aim to resolve it within 28 days.

11. Changes to These Terms

We reserve the right to update these terms at any time. The most current version will always be available on this page. Your continued use of our services after any changes constitutes acceptance of the updated terms.

12. Contact

If you have any questions about these Terms of Service, please contact us at info@ridlers.co.uk or call 01398 323398. Ridlers Ltd, Unit E, Dene Business Park, Bishops Lydeard, Somerset, TA4 3LQ.

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